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Our Commitment to You:

Saddles Direct has a wonderful team of knowledgeable and highly motivated staff, all working very hard to provide an excellent service & secure a sale as quickly as possible for all of our clients. We have a very loyal customer base & an unprecedented amount of repeat business from leisure riders all the way through to high profile professionals.

We aim to get sales as quickly as possible by providing clear photographs, descriptions & measurements to eliminate wasted trial attempts. This also makes sure our stocks are turned over quickly to stimulate traffic.

Your saddle is insured, cleaned, packaged & cared for as if it was our own. When sent out on trial they are fully tracked, insured & inspected to maintain high levels of care.


1. The valuation Service is free of charge, our experienced staff that take their time to research the market and give you the most accurate valuation they can for your saddle.  Sometimes our valuation is far lower than you are expecting but we really know this industry and the amounts we give you are based on you what we feel is a realistic market valuation. It does not guarantee you will sell it as selling saddles is very difficult regardless of the value. The Valuation is an estimate based on the information you have given us so if you are using the valuation for insurance purposes or to sell privately yourself then you really need to be very accurate. If you are selling to us as a result of our valuation the price will be confirmed once we have measured & inspected your saddle in store (99% of all our valuations to buy are accurate).

2. Your saddle will be online within 5 working days from receipt to allow the saddler to inspect, clean, photograph & upload your saddle. 

3. We will handle the sale of your saddle but should you require it back we need 1 weeks notice in case it is on trial. If it is on trial or a sale is agreed, we must finish the transaction with the new owner & pay you accordingly. If the saddle is in stock we will happily return it, all we ask is that you cover the return postage cost of £20.

4. Our costs are all put on top of your saddle & include; VAT, Tax, Insurance, Sales consultants, Google ppc, advertising & packaging. So you NEVER come out with less than agreed, unless you want to reduce the price for a quick sale or if you choose to accept an offer made by possible buyers.

5. Once we secure the sale on your saddle the monies agreed to you will be paid by bank transfer or PayPal

For an outright purchase, you can choose to receive payment via PayPal upfront or via bank transfer when the saddle arrives to us.

If opting for a bank transfer, payment is made to you within 48 hours of the saddle arriving with us.

If we are taking your saddle to sell on your behalf, you will receive payment 14 days from when the saddle is received in it's new home. This is to allow for the cooling off period. Payment is made via bank transfer or PayPal.

Once you have decided to sell your saddle through Saddles Direct we can then offer you a collection service if you are not close enough to drop in the Saddles Direct store. We need the saddle/s to be well packaged in a suitable box, with your details inside. (If you are sending 2 saddles they can go in 1 box for the same fee)

The DPD driver will bring a label for the box. It needs to be collected from a daytime address between the hours of 9-5.

The collection fee including insurance is £30.00 & payable upfront on the website which you will get a link for once you have accepted our valuation.

Please note: we use DPD who offer a 98% guarantee for collection, sometimes this may be carried over to the next day due to workload, so a work address is preferable or your livery yard.

We cannot be held responsible for DPD issues they are a third part courier NOT employed by us. You can also ship to us by any courier you choose just pop your details in the box you send.

7. Saddle Covers & Accessories.

As much as we would love to take your accessories in, we do not have the space. Please do not send your saddle with a cover or accessories, as we will not be able to return them.